By completing the checkout process you hereby agree that all sales are final.
If you have received your order and it is wrong due to an error caused by the fulfillment company “District Lines” (ie: You ordered a specific size or color and received a DIFFERENT item), please notify firstname.lastname@example.org.
The item must be UNWASHED & UNWORN. Please include in the email a note explaining the mistake, and your order number. We will send out the correct order right away and request that you please e-mail us about any problems immediately so our warehouse can be aware of the return before it arrives.
Orders ONLY qualify for exchange if the incident is reported within fourteen (14) days of the items ship date. Also, the Product cannot be washed, damaged or worn to qualify for the exchange.
When returning an item please ONLY send orders back via standard USPS mail. HARD does NOT cover the cost of shipping that is not standard parcel post via the USPS. HARD does not refund priority shipping, Delivery Confirmation, or any other additional services. HARD only covers the cost of shipping if the order is a mistake made by HARD or District Lines.
Any items that are returned due to a customer error are susceptible to a $10.00 restocking fee in addition to the cost of re-shipping and handling the item.