This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us.
For example, we might collect your name and street address. We might also collect your phone number or email.
For example, we collect your credit card number and zip code when you buy a ticket.
For example, we collect information you post in a public space on our website. We also collect information you post on a third-party social media site.
We may collect information like your age range, race, or gender. We may collect information about events you like or products you buy. We might collect this as part of a survey or from third parties, for example.
If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location, including your precise location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location in the background. We may collect your device’s unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.
We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our mobile apps.
For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.
For example, we might use your information to confirm your registration for an event or contest. You may give us your friend’s information, for example, via our referral service to tell a friend about our website or to purchase a gift card. We will use your friend’s information only to provide services you requested. Your friend may contact us to ask us to delete their information.
We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We may use information to protect our company, our customers, or our websites.
For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us, we’ll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.
For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements, and as otherwise required by law.
For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
For example, if part of our business is sold, we may give our customer list as part of that transaction.
We will tell you before we do this.
To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about 10 days to process your request. Don’t worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
To correct or delete information or update account settings, log in to your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.
For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an “unsubscribe” link.
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.
To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.”
Parents, you can also learn more about how to protect children’s privacy online here.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.
Click on the Truste seal to view our current certification status.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to US laws, which may not afford the same level of protection of those in your country.
If you have any questions about this Policy or other privacy concerns, you can contact us. Please do not include your credit card number or other sensitive information in your email. You can also write us at:
HARD Events, LLC
9441 W Olympic Blvd
Beverly Hills, CA 90212
If you are not satisfied with our response, you can contact our third-party dispute resolution provider here.
From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.